Frequently Asked Questions

You must be at least 18 years old to register on 99ad, or the higher minimum age required by the operator's licensing jurisdiction, whichever is greater. Age verification is a mandatory part of the KYC process. Any account found to be held by a minor will be suspended immediately and all associated funds withheld pending investigation.

No. Each person is permitted to hold only one registered account on 99ad. Duplicate accounts — whether created under the same name, email address, device or payment method — are strictly prohibited. If multiple accounts are detected, all of them may be closed and any pending withdrawals withheld while the matter is investigated.

For KYC verification you will need a valid government-issued photo ID — your Pakistani CNIC or passport are the most commonly accepted documents. You may also be asked to provide proof of your residential address (such as a utility bill or bank statement) and, in some cases, proof of your payment method. All documents must be current and clearly legible.

To reset your password, click the 'Forgot Password?' link on the login page. Enter the email address registered to your account and you will receive a password reset link. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact the 99ad support team.

Log in to your account and navigate to the cashier or deposit section. Select your preferred payment method from those currently available — options familiar to Pakistani users may include bank transfers and mobile wallet channels. Enter the amount you wish to deposit in PKR, follow the on-screen steps and confirm. Most deposits are credited to your account within minutes, though processing times can vary by payment method.

Payment method availability on 99ad changes from time to time based on operational and regulatory factors. Easypaisa, JazzCash and other mobile wallet names are referenced on this site for general familiarity to Pakistani users only — they do not confirm that these providers currently support or endorse gambling transactions. Always check the live cashier in your account for up-to-date available payment options.

Minimum deposit amounts are displayed in the cashier section of your account and are shown in PKR. Minimum thresholds can vary depending on the payment method you select. We recommend checking the cashier directly for the most current limits, as these can be updated from time to time.

Withdrawal processing times depend on the payment method and the status of your KYC verification. Once your KYC is complete and your withdrawal request is approved, funds are typically dispatched within one to three business days. Bank transfer withdrawals via channels like HBL, UBL, Meezan Bank or Bank Alfalah may take slightly longer due to standard banking timescales. The cashier section of your account shows current indicative processing times.

Withdrawals can be placed on hold for several reasons: incomplete KYC verification, outstanding wagering requirements on bonus funds, a pending AML review, or a mismatch between your deposit and withdrawal methods. Our support team will contact you if additional documentation or action is required. You can also initiate contact via [email protected] to get a status update on your withdrawal.

99ad covers a wide range of sports markets. Cricket is our flagship offering — you can bet on Pakistan cricket, PSL matches, T20 internationals, ICC tournaments and bilateral series. Beyond cricket, the sportsbook includes football, tennis, basketball, UFC and mixed martial arts, esports and more. Market availability varies by event, and live in-play betting is available on selected matches.

Yes. PSL matches and ICC tournaments — including T20 World Cups, the Champions Trophy and Test series — are among the most popular betting markets on 99ad. Markets typically include match winner, top batsman, top bowler, total runs, innings scores, player of the match and many in-play options once a game is underway. Market depth and specific bet types depend on the event and the stage of the tournament.

The 99ad casino section offers a broad selection of games including live dealer tables (live roulette, live blackjack, live baccarat and live game shows), traditional RNG slot games, table games and virtual sports. Live casino games use professional dealers broadcast in real time, giving you an experience closer to a physical casino from wherever you are — whether in Karachi, Lahore or Islamabad.

99ad displays odds in decimal format by default. The decimal odds number represents your total return per unit staked — including your original stake. For example, if you stake PKR 500 at odds of 2.50, your total return if the bet wins is PKR 1,250 (PKR 500 x 2.50), giving you a profit of PKR 750. Odds can also be shown in fractional or moneyline formats depending on your account settings.

If a match or event is cancelled, abandoned or does not reach a conclusive result, affected bets are generally voided and your stake is returned to your account. For cricket specifically — where weather interruptions and DLS-method finishes are common — settlement follows the official result declared by the relevant governing body. Specific settlement rules are detailed in the 99ad Terms and Conditions.

99ad offers welcome bonuses for new registrations, details of which are shown on the promotions page at the time of your registration. Welcome bonus amounts are expressed in PKR and are subject to specific wagering requirements, minimum deposit thresholds, eligible games and expiry periods. Always read the individual promotion terms before opting in, as wagering requirements must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must wager a bonus amount before any winnings generated from it become withdrawable. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in bets using that bonus before withdrawal. Different games may contribute different percentages toward meeting the requirement — slots typically contribute 100% while table games may contribute less.

Whether bonus funds can be used on sports betting — including cricket and PSL markets — depends on the specific promotion. Some bonuses are sports-specific, while others are restricted to casino games. The individual promotion terms, available on the promotions page, specify which bet types and markets are eligible. Using bonus funds on ineligible markets may result in those bets not contributing to wagering requirements.

If you prefer to play without bonuses — for example, if you want to deposit and withdraw without meeting wagering requirements — you can opt out of bonus offers through your account preferences or by contacting the 99ad support team before making a deposit. Once a bonus has been credited and wagering has begun, it is generally not possible to remove it from your account retroactively.

Yes. All bonuses on 99ad carry an expiry date, which is specified in the individual promotion terms. If you do not complete the required wagering within the expiry window, the bonus funds and any associated winnings will be forfeited automatically. Expiry periods vary by promotion — typically ranging from 7 to 30 days from the date the bonus is credited. Check your active bonuses section in your account to track expiry dates.

99ad uses HTTPS/SSL encryption for all data transmitted between your device and our platform. Personal data is stored with access controls and is processed only for the specific purposes outlined in our Privacy Policy — including account management, KYC compliance, payment processing and fraud prevention. We do not sell your personal data to third parties.

Deposit limits can be set directly from your account settings under the Responsible Gambling section. You can choose daily, weekly or monthly PKR deposit limits. Reductions to your limit take effect immediately. Increases are subject to a mandatory cooling-off period before they activate — this is by design, to protect against impulsive decisions. Visit our Responsible Gambling page for a full overview of available account control tools.

Self-exclusion allows you to voluntarily lock your account for a defined or indefinite period. Once activated, you will not be able to log in, deposit or place bets for the full duration of the exclusion — it cannot be reversed early. You can activate self-exclusion from your account settings under Responsible Gambling > Self-Exclusion, or by contacting support. Exclusion periods range from 30 days to permanent closure.

The Prevention of Gambling Act, 1977 is the primary legislation governing gambling in Pakistan. 99ad does not represent that its services are licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any other Pakistani authority. Pakistani users are solely responsible for understanding and complying with applicable local law before using the platform. This answer is not legal advice — please seek independent legal counsel if you are uncertain about your position.

You can contact the 99ad support team via live chat directly on the platform, or by emailing [email protected]. Our support team is available around the clock, seven days a week. For responsible gambling requests — such as self-exclusion or limit changes — these are treated as priority cases and actioned as quickly as possible. Please include your registered account username or email in any support correspondence to help us locate your account promptly.